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The first responsibility of a leader is to define reality. The last is to say thank you. In between, the leader is a servant.   Max De Pree, "Leadership Is an Art"

 


 

Writing in Less Time

"Our auditors are taking far too much time to write their reports. We want to cut that time down and improve the quality of written materials."

Auditing department, major NY bank

We analyzed the writing process for preparing the reports, discovered inefficiencies and changed the process. While training auditors in the changes in the process, we also trained them in the principles of effective writing, with the result that writing time was significantly reduced.



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