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Leadership is getting people to work for you when they are not obligated.   Fred Smith



Internal Customer Relations

"Our auditors have better skill with numbers than people. We want our internal departments to hear the auditors' recommendations without causing a political nightmare because of the way they are presented."

Fortune 500 Manufacturing Company

We worked with the internal auditing department to improve their sensitivity to people by providing a model for presenting findings so that the findings were positioned in the interests of the customer department. The model was also reinforced through simulations by an actor.

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