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Lead and inspire people. Don’t try to manage and manipulate people. Inventories can be managed but people must be lead. Ross Perot



Internal Customer Relations

"Our auditors have better skill with numbers than people. We want our internal departments to hear the auditors' recommendations without causing a political nightmare because of the way they are presented."

Fortune 500 Manufacturing Company

We worked with the internal auditing department to improve their sensitivity to people by providing a model for presenting findings so that the findings were positioned in the interests of the customer department. The model was also reinforced through simulations by an actor.

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