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Innovation distinguishes between a leader and a follower. Steve Jobs

 


 

Internal Customer Relations

"Our auditors have better skill with numbers than people. We want our internal departments to hear the auditors' recommendations without causing a political nightmare because of the way they are presented."

Fortune 500 Manufacturing Company

We worked with the internal auditing department to improve their sensitivity to people by providing a model for presenting findings so that the findings were positioned in the interests of the customer department. The model was also reinforced through simulations by an actor.



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