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"My thoughts were a great excitement, but when I tried to do anything with them, it was like trying to pack a balloon in a shed in a high wind." William Butler Yeats

 


 

Quality Improvement

"It's important for us to refine our TQM customer service interviewing skills."

Fortune 500 bank

In collaboration with the instructional designers, we developed case materials that the actor performed to illustrate negative and positive role modeling. Participants coached the actors into performing the roles appropriately.



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