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The great actors are the luminous ones. They are the great conductors of the stage.  Minnie Maddern Fiske



Quality Improvement

"It's important for us to refine our TQM customer service interviewing skills."

Fortune 500 bank

In collaboration with the instructional designers, we developed case materials that the actor performed to illustrate negative and positive role modeling. Participants coached the actors into performing the roles appropriately.

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