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A writer is someone who always sells. An author is one who writes a book that makes a big splash.   Mickey Spillane

 


 

Customer Relations

"Our trust administrators are very professional, but impersonal with their customers."

Trust department of a major bank

We met with the client to design custom simulations where the actors simulated the customers. After each simulation the participants and our consultant evaluated the performance of trainee in terms of the established criteria.



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