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I have never been especially impressed by the heroics of people who are convinced they are about to change the world. I am more awed by those who struggle to make one small difference after another.   Ellen Goodman



Listening Better

"Our sales people do well presenting, but they need to listen better and focus more on what the customer isn't telling them, getting at those hidden customer concerns."

Fortune 500 bank

Using our Listening for Buy-in Motivation approach, we designed a training process to focus the salespeople on developing key questions. Getting the answers to these questions enabled the salespeople to make presentations that fit the prospect's needs. Then, using actors, we designed simulations to apply these principles in order to practice the hands-on application.

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